Rapidgo

Privacy Policy & Terms and Conditions

Privacy Policy & Terms and Conditions

Last Updated: 2025-10-29
Website: www.rapidgo.ca

Privacy Policy (Canada / PIPEDA Compliant)

Introduction

Welcome to Rapidgo’s Privacy Policy.
Your privacy is important to us, and we are committed to protecting your personal information.
This policy explains how we collect, use, and safeguard your information when you visit or interact with www.rapidgo.ca or use our logistics services.

1. Purpose of Data Collection

We collect and process information to:

  • Fulfill and manage shipments, pickups, and deliveries
  • Provide customer support and invoicing
  • Ensure safety, compliance, and fraud prevention
  • Improve website functionality and service performance

2. Information We Collect

2.1 Personal Information

  • Name, email address, phone number, and company name
  • Shipment details, Proof-of-Delivery (POD) records, and billing data
  • Driver geolocation (via telematics) for operational safety and tracking

2.2 Non-Personal Information

  • Browser type, IP address, device type, and usage analytics
  • Pages visited and site performance data

2.3 Cookies and Tracking

We use cookies and telemetry tools to enhance your experience and measure performance.
You can manage cookies in your browser settings.

We obtain consent when you place an order or contact us.
Some processing (e.g., billing, safety, and regulatory compliance) is legally required for service fulfillment.

4. Use and Disclosure of Information

We may share data only as necessary with:

  • Carriers, customs brokers, and insurers
  • Payment processors and IT service providers
  • Legal or regulatory authorities as required
    We do not sell or rent personal information.

5. Security Measures

We use administrative, technical, and physical safeguards to protect your information, including:

  • Role-based data access
  • Encryption in transit and at rest where practical
  • Ongoing system monitoring

However, no internet transmission is fully secure; use caution when submitting data online.

6. Data Retention

Information is retained as required by law for tax, audit, and safety obligations, then securely deleted or anonymized.

7. Your Rights

You may:

  • Access, correct, or delete your personal information
  • Withdraw consent where applicable
  • Request copies of shipment or account records
    To exercise your rights, email privacy@rapidgo.ca.

We will respond within a reasonable timeframe.

8. International Data Transfers

Data may be processed in Canada and the United States, under comparable privacy safeguards consistent with Canadian PIPEDA standards.

Our site may include links to third-party websites. Rapidgo is not responsible for their privacy practices or content.
Please review their policies before providing personal data.

10. Children’s Privacy

Our services are intended for adults (18+). We do not knowingly collect data from minors.

11. CASL Compliance

Email marketing is conducted under Canada’s Anti-Spam Legislation (CASL).
Customers must expressly opt-in to receive promotional communications.
You may unsubscribe at any time.

12. Contact

Rapidgo Inc.
425 Hespeler Rd, Unit 450
Cambridge, Ontario, Canada N1R 8J6
Phone: 1-800-817-9080
Email: privacy@rapidgo.ca

Terms & Conditions (Customer)

1. Definitions

Rapidgo Inc. (“Rapidgo”) – the carrier providing transportation services.
Shipper – the party requesting transport.
Consignee – the recipient of goods.
Customer – any party contracting Rapidgo for services.
Goods – the freight being shipped.
POD – Proof of Delivery.
Accessorials – additional charges beyond linehaul.
Business Day – Monday to Friday, excluding statutory holidays.

2. Services & Rate Basis

2.1 Rapidgo provides expedited ground courier and dedicated vehicle services within Canada and cross-border to the United States.
2.2 Pricing uses miles (distance) and pounds (weight) as standard units.
2.3 Linehaul is calculated on loaded miles unless otherwise agreed. Deadhead miles, tolls, ferries, or detours are billable if applicable.
2.4 Accessorials may include wait time, extra stops, residential or inside delivery, after-hours service, layovers, oversize/overweight loads, dangerous goods, or remote-area surcharges.
2.5 A fuel surcharge may be applied or adjusted without notice based on market indices.

3. Orders, Pickup & Delivery

3.1 Bookings must include complete and accurate details: pickup and delivery locations, contact information, commodity description, weight, and dimensions.
3.2 POD: Receiver’s signature constitutes clear receipt of all goods in apparent good order unless otherwise noted at delivery.
3.3 Requests for “Proof of Delivery” on waybills dated more than 30 days prior may incur a $15.00 administrative fee. (Legacy clause)

4. Payment Terms

4.1 All accounts are due in full within 10 days of invoice date unless otherwise agreed in writing. (Legacy clause)
4.2 Overdue balances are subject to a 2% monthly finance charge (or legal maximum if lower). (Legacy clause)
4.3 Cheques returned NSF incur a $25 handling fee. (Legacy clause)
4.4 All pricing is in CAD unless otherwise specified; cross-border quotes may include FX adjustments.

5. Insurance & Risk of Loss

5.1 Unless otherwise agreed in writing, goods are insured by the shipper or consignee. (Legacy clause)
5.2 Customers must declare value and obtain additional insurance if required.

6. Liability & Limits

6.1 Rapidgo is not liable for delay, misdelivery, or nondelivery caused by factors beyond reasonable control, including weather, road closures, border delays, or incorrect data. (Legacy clause)
6.2 Limit of Liability: $2.00 per lb (subject to legal cap review).
6.3 Exclusions: consequential, indirect, or special damages; loss of profit; inherent vice; improper packing.

7. Customs & Compliance (Cross-Border)

7.1 Shipper is responsible for accurate commercial invoices, HS codes, permits, and payment of duties/taxes.
7.2 Rapidgo is not responsible for delays due to customs inspection or clearance issues.

8. Claims

8.1 Visible damage or shortage must be noted on POD at delivery; concealed damage must be reported promptly with evidence.
8.2 Claims must be filed within 30 days of delivery with supporting photos, waybill, and invoice.

9. Data & Privacy

See the Privacy Policy above.
Customer authorizes Rapidgo to process shipment and contact data for order fulfillment, compliance, and safety purposes.

10. Entire Agreement

This waybill or bill of lading and these Terms & Conditions constitute the entire contract between the Shipper and Rapidgo Inc. (Legacy clause)

11. Governing Law

This Agreement is governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-law principles.
Disputes shall be heard in the courts of Ontario.

12. Revisions

Rapidgo may update these Terms & Conditions periodically.
The version in effect at the time of order placement applies to that shipment.

Rapidgo Inc. — Delivering Precision, Speed, and Trust Across North America.

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